FAQ

Account, security, and verification

How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
I haven't received the SMS code
Published on Aug 16, 2023Updated on Nov 17, 202518
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Nov 17, 20253
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025173
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 20257
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Sep 27, 202561
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Oct 8, 2025131
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Sep 27, 202568
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on Sep 27, 202576
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025295

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