FAQ

Account, security, and verification

How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Dec 10, 202549
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,365
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025105
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Nov 17, 202539
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Dec 19, 202532
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 19, 20252
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 8, 202643
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202531
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573

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