Frequent order cancellations may result in “frequent canceller” penalties
摘要：频繁取消订单的用户会触发平台的惩罚机制（鸽子王机制），此机制旨在维护交易环境的稳定和秩序。触发后，用户将无法进行买币和发布委托等操作，具体惩罚时间根据取消次数而定。
1. Rules Description
Conditions that trigger the penalty mechanism |
|---|
1) For new users, cancelling 5 or more orders in a single day before payment, or cancelling 3 or more orders after selecting I have completed the transfer. 2) If a user tap Paid without actually completing payment and unable to contact the counterparty, need to contact our customer support team to arbitrate and cancel the order, regardless of whether the other party is a new user. Our customer support team has the right to restrict that user's order placement privileges for the day. |
2. Scope of Restrictions
Once the penalty is triggered, the user will be restricted from performing the following actions during the restriction period:
Placing a Buy order in the C2C Trading section
Placing a Buy order in the C2C Express section
Posting a new Buy order
Modifying an existing Buy order
3. Penalty Duration Rules
Penalty duration: 15 minutes, 30 minutes, 1 hour, 4 hours, all day. Reset the penalty at midnight of the current day.
| Auslösungs-Order | Dauer der Beschränkungen |
|---|---|
| Beim ersten Mal | Die Anzahl der Stornierungen erreicht die tägliche Obergrenze. Beim ersten Auslöser wirst du 15 Minuten lang für das P2P-Trading gesperrt. |
| Beim zweiten Mal | Nach der Aufhebung der 15-minütigen Sperre wirst du beim zweiten Auslöser des Tages 30 Minuten lang für das P2P-Trading gesperrt. |
| Beim dritten Mal | Nach der Aufhebung der 30-minütigen Sperre wirst du beim dritten Auslöser des Tages eine Stunde lang für das P2P-Trading gesperrt. |
| Beim vierten Mal | Nach der Aufhebung der einstündigen Sperre wirst du beim vierten Auslöser des Tages vier Stunden lang für das P2P-Trading gesperrt. |
| Beim fünften Mal | Ab dem vierten Auslöser des Tages wirst du den ganzen Tag für das P2P-Trading gesperrt. |
4. How to raise a dispute order？
During the C2C trading process, you can submit a dispute for orders that encounter issues, such as limited number of purchases, not releasing crypto, not making payment, not using real-name verification, unable to contact the other party, etc.) or require a change of judgment:
Within 72 hours after order creation, you can select this link to self-service dispute, select the relevant order > select Need help > select Raise dispute > choose Other > get help > raise a dispute. Our customer support team will assist you via online.
If the order has been created for more than 72 hours, self-service appeals are no longer available. You can contact our customer support team, and we will assist you to dispute the orders.
For more details, please refer to: How do I raise a dispute when using C2C trading?