All
FAQ
Announcements
Product documents
How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202650How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202610X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on Aug 13, 2025Updated on Jan 29, 202625How do I transfer crypto from Bybit to OKX?
The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Feb 13, 20262How to transfer crypto from Bitvavo to OKX?
The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Jun 26, 20255How to transfer crypto from Coinbase to OKX?
The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on Jun 26, 20256OKX Sub-Affiliate link rules
A link created on August 29, 2025 will be assessed starting from October 1, 2025, and subsequently on the 1st day of each calendar month. Time: 1st of each month Metrics: Number of active traders over the previous two months of each link Rule: If active traders ≥ 5, the preset commission rate will be kept. Otherwise, the commission rate will be 0%. In the first assessment, a link will be deleted if no invitees signed up or logged in to OKX using the link after more than 180 days.Published on Sep 28, 2023Updated on Mar 5, 2026633What are the new trading fees for EEA users?
Starting from 1 October 2025, we will update the Maker and Taker fee structure for regular and VIP users in the EEA. The table below shows the updated fees.Published on Sep 16, 2025Updated on Oct 15, 2025256450,000 XPL X Drops Campaign Terms and Conditions
Campaign Overview and Period The "450,000 XPL X-Drops Campaign" (the "Campaign") begins on December 17, 2025 (the "Start Date") and ends on December 23, 2025 (the "Campaign Period").Published on Dec 16, 2025Updated on Dec 26, 2025USDG Convert Fees Change Announcement
OKX Team February 20, 2025Published on Feb 20, 2026Updated on Feb 21, 20264How do I buy crypto and earn rewards?
If there aren't enough days left before March 15, 2025, but you have completed your first qualifying buy order by March 11, 2026, you'll receive €5 in BTC. Otherwise, you'll receive no reward.5. What are the important rules to remember? Wait 10 minutes: to prevent abuse, your buy won't count if you sell or convert that same crypto within 10 minutes of buying it. One buy per day: on each day, only one eligible buy will count the completion of the 4 consecutive buys.Published on Feb 19, 2026Updated on Mar 5, 20262What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
Please note that this list was drafted on 04 Jun 2025.Published on Mar 11, 2024Updated on Nov 17, 202594Supercharge your supercharts Terms & Conditions
Example: If a user's FTT is on October 15, 2025, at 14:00:00 UTC, their Eligibility Window to participate and earn rewards will close on January 15, 2026, at 14:00:00 UTC.Published on Oct 1, 2025Updated on Nov 6, 202523